Trust & Safety

The Imeela Team takes your safety and security very seriously. We have taken measures to ensure a positive fundraising experience for both campaign owners and contributors. Imeela infrastructures are hosted in an entirely secure environment in Geneva, Switzerland. Switzerland has a long-standing tradition of security, continuity, and confidentiality. With the right to privacy and data protection enshrined in Swiss law, combined with a fast, sound ICT infrastructure, Switzerland is the secure heart of Europe.

Our partner, Infomaniak, which owns and operates three datacenters, has a reputation of highest availability and security standards.

What backers can do

Explore the project page.

It should tell you everything you need to know, including details about the project and information — including a Verified Name — about the creator who’s vouching for it. Don’t forget to read the comments (to see what others are saying) and any updates (to see how the creator communicates with backers).

Read what others say.

If you’re not sure about something, you can look elsewhere on the web. Does the creator have an online presence, or past work you can look at? Do people say good things about them? If you’re curious about the thing they’re creating, you can look into that, too. Has it been tried before? What happened then?

Ask questions.

If there’s something you want to know about a project, ask the creator. And if you come across anything suspicious, just let us know — send us an email at support@imeela.com. That feedback helps us make sure no one’s trying to abuse the system.

Unfortunately there is no way to 100% guarantee that a user’s donation page contains accurate or truthful information. As such, donors should not make payments to any campaigns or people unless they fully understand and trust the cause presented. All transactions initiated through Imeela are securely encrypted using Secure Socket Layer (SSL) technology. A small security indicator, usually a lock icon or green bar, will appear in the web browser you’re using to verify the security of the transaction. Only complete payments by clicking on the large ‘Support this project’ button found on each donation page. Please report any pages that request direct payments or users who attempt to contact you to arrange an alternative method of payment.

What creators can do

Be open and responsive.

Let people know all about who you are and what you want to accomplish. And do your best to answer backers’ questions and address their concerns, quickly and thoroughly — it’s a great way to show people that you’re reliable, available, and committed to your project.

Be honest and ethical.

It’s tempting to “sell” your project with glossy pitches and big promises, but backers can trust you much more when you’re straightforward and honest. Give them a real look at your work, and be frank about the risks and challenges. Don’t try to game the system or make your project look more popular than it is — creators who try things like self-funding and other pledging schemes are at risk of having their projects suspended.

Only work with trusted partners.

If you’re collaborating with a group of people, make sure the Verified Name for your project is a trusted contributor, and be cautious about sharing one password. If someone approaches you with offers to promote or market your project, remember that Imeela does not endorse or have any affiliation with such services. And if you do think about contracting one, make sure you know exactly what they’re offering. If they’re sending spam messages or selling lists of backers’ emails, you’ll be held accountable, and your project could be suspended.

Campaign owners receive all payments through their own personal Bank accounts. Attempting to bypass the prescribed donation method (ie, posting direct links to alternative payment methods) is strictly prohibited by Imeela and will result in account termination.

What we do

Our goal is to provide a safe and trusted platform where people are honest and open with one another as they collaborate to bring projects to life. We review the data and customer feedback closely, and takes appropriate action to protect the integrity of our platform.

General security tips

Protect your information.

Be careful what information you post in public parts of the internet, and keep sensitive data close.

Beware of “phishing.”

Phishing is when someone pretends to be a business you trust and asks for sensitive information. Imeela will never ask to disclose your banking details or password information over the phone or by email, and the only place we’ll ask you to enter your password is on Imeela’s log-in screen. If anyone asks you for this information, or you think you’ve received a scam or hoax email from someone pretending to be affiliated with us, don’t respond — just let us know support@imeela.com

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